Number of the records: 1
The measurement and evaluation of the service quality through customer´s satisfaction
Title The measurement and evaluation of the service quality through customer´s satisfaction Author info Jarmila Klementová, Ján Závadský, Zuzana Závadská Author Klementová Jarmila (50%)
Co-authors Závadský Ján 1975- (25%) UMBEF09 - Inštitút manažérskych systémov (detašované pracovisko Poprad)
Závadská Zuzana 1975- (25%) UMBEF09 - Inštitút manažérskych systémov (detašované pracovisko Poprad)
Source document Procedia economics and finance : 4th world conference on business, economics and management, WCBEM, Kuşadasi, April 30 2015 - May 2, 2015. Vol. 26 (2015), pp. 126-130. - Amsterdam : Elsevier, 2015 ; Procedia Economics and Finance World Conference on Business, Economics and Management, WCBEM Keywords hodnotenie kvality služieb meranie kvality služieb spokojnosť zákazníkov - customer satisfaction service quality evaluation measuring quality of services Language English Country Netherlands systematics 338.46 Public work category AFC No. of Archival Copy 34289 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ unrecognised
Number of the records: 1