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An empirical examination of the relationship between service quality, satisfaction and behavioral intentions in higher education setting
Title An empirical examination of the relationship between service quality, satisfaction and behavioral intentions in higher education setting Author info Jaroslav Dado, Janka Taborecka Petrovicova, Sreten Cuzovic et al. Author Ďaďo Jaroslav 1954- (25%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Co-authors Táborecká Petrovičová Janka 1979- (25%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Cuzovic Sreten (25%)
Rajić Tamara (25%)
Source document Serbian Journal of Management : an International Journal for Theory and Practice of Management Science. Vol. 7, no. 2 (2012), pp. 203-218. - Bor : University of Belgrade, Technical faculty in Bor, 2012 Keywords kvalita služieb - quality of services služby - service industries - services satisfaction zákazníci - customers spokojnosť - contentment správanie behavior Language English Country RS Annotation Štúdia prezentuje vzťahy a závislosti medzi kvalitou služieb a spokojnosťou zákazníka a ich dopadoch na správanie sa zákazníkov vo sfére vysokého školstva na základe vybraných modelov. Public work category ADE No. of Archival Copy 24723 Repercussion category CHINOMONA, Richard - SANDADA, Maxwell. Customers' perceptions on ESKOM's pre-paid billing system and the effects on their satisfaction and trust. In Mediterranean journal of social sciences. ISSN 2039-9340, 2014, vol. 5, no. 9, pp. 119-126.
ANAND, S. Vijay - SELVARAJ, M. Customer perception on service quality in India's post office savings banking sector - an empirical study using SERVQUAL. In European journal of social sciences. ISSN 1450-2267, 2013, vol. 38, no. 3, pp. 299-308.
AZAR, Sana - RHANJA, Waqas - TALAT, Amina - KHAN, Shamila - BUSHRA, Aliya. Building relationships with bank customers employing technology. In Proceedings of 24th international business research conference, Las Vegas 12 - 13 December 2013. Melbourne : World Business Institute Australia, 2013. ISBN 978-1-922069-37-5, pp. [1-22].
ANAND, S. Vijay - SELVARAJ, M. Impact of service quality on customer perception : an empirical study in India's post office savings banking sector using SERVQUAL. In International journal of management and business research. ISSN 2228-7019, 2015, vol. 5, no. 3, pp. 189-206.
TWAISSI, Naseem M. - AL-KILAMI, Mohammad H. The impact of perceived service quality on students' intentions in higher education in a Jordanian governmental University. In International business research. ISSN 1913-9004, 2015, vol. 8, no. 5, pp. 81-92.
BHAKAR, Sher Singh - BHAKAR, Shailja - BHAKAR, Shilpa. Customer satisfaction or service quality - identifying mediating variable and evaluating behavioral intention model in hotel industry : an SEM approach. In Research journal of social science & management. ISSN 2251-1571, 2015, vol. 5, no. 2, pp. 111-124.
KOLOOR, Hossein Rahimi. Developing a communication model between banking services quality via mediating variables of quality of relationship with customers and satisfaction with customer loyalty : a case study of Tejarat bank. In International journal of organizational leadership. ISSN 2383-1103, 2015, vol. 4, no. 1, pp. 86-99.
RODIC LUKIC, Vesna - LUKIC, Nemanja. Assessment of student satisfaction model: evidence of Western Balkans. In Total quality management & business excellence. ISSN 1478-3363, 2020, vol. 31, no. 13-14, pp. 1506-1518.
Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ References PERIODIKÁ-Súborný záznam periodika 
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