Improving the service with the servqual method
Midor Katarzyna
Kučera Marián TUZFTMS - Katedra mechaniky, strojníctva a dizajnu
Management systems in production engineering. Vol. 26, issue 1 (2018), p. 60-65
xcla - ČLÁNKY
https://content.sciendo.com/view/journals/mspe/26/1/article-p60.xml