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    TitleKapitoly z diskrétní matematiky
    Author infoJiří Matoušek, Jaroslav Nešetřil
    Author Matoušek Jiří 1963-2015
    Co-authors Nešetřil Jaroslav 1946-
    Issue dataPraha : Univerzita Karlova , 2000. - 377 s.
    Issue2. opr. vyd.
    ISBN80-246-0084-6
    Keywords diskrétna matematika - discrete mathematics   kombinatorika - kombinatorická analýza - combinatorics - combinatorial analysis   teória grafov - graph theory  
    LanguageCzech
    CountryCzech Republic
    systematics 519.71
    Catal.org.BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
    Databasexkni - BOOKS
    Copy count2, currently available 0, at library only 2
    Kapitoly z diskrétní matematiky

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    Call numberLocationSublocationUmiestnenieInfo
    237322Univerzita Mateja BelaDepartment of mathematicsIn-Library Use Only
    365180Univerzita Mateja BelaDepartment of mathematicsIn-Library Use Only

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    TitleQuality and efficiency of bank branch services
    Par.titleKvalita a efektívnosť služieb v bankových pobočkách
    Author infoVlastimil Farkašovský, Ľubomír Pintér
    Author Farkašovský Vlastimil 1988- (70%) UMBEF04 - Katedra financií a účtovníctva
    Co-authors Pintér Ľubomír 1972- (30%) UMBEF04 - Katedra financií a účtovníctva
    Source document European financial systems 2016 : proceedings of the 13th international scientific conference, Brno, June 27-28, 2016. S. 141-148. - Brno : Masaryk University, 2016 ; European financial systems 2016 international scientific conference
    Keywords technická efektívnosť - technical efficiency   kvalita - quality   kartogramy   SBM model  
    LanguageEnglish
    CountryCzech Republic
    systematics 334
    AnnotationThe goal of the paper is to deepen understanding between the two key indicators of bank branch production, the quality of services and the technical efficiency. The indicator of service quality is a composite indicator harmonized at the European level that includes the assessment of three main areas: the quality of customer service, the quality of sale of financial products, and customer satisfaction. The technical efficiency of the bank branches is analysed with the aid of non-radial SBM model by Tone. A spatial aspect is found to be a factor that affects both, quality and technical efficiency of the bank's branches. The paper reveals, that individual managers have still enough room to improve their skills in managing their branches.
    Public work category AFC
    No. of Archival Copy37200
    Repercussion category MEŠŤAN, Michal - MALIČEK, Maroš - ZOFAJ, Matej - KRALIK, Ivan. Changes in consumer credit market in Slovakia. In 5th international scientific conference on European financial systems 2018, Brno, 25th-26th June 2018. Brno : Masaryk University, 2018. ISBN 978-80-210-8980-8, pp. 402-409.
    Catal.org.BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
    Databasexpca - PUBLIKAČNÁ ČINNOSŤ
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