Čierna, Helena, 1952- Evaluation of customer satisfaction in services = Hodnotenie spokojnosti zákazníka v službách / Helena Čierna

In Contemporary aspects of management and restructuring. -- Warsaw - Cracow : Cracow University of Economics, 2006. -- ISBN ISBN 83-85827-95-1. -- S. 208-214

1. zákazníci 2. služby 3. spokojnosť zákazníkov

I. Contemporary aspects of management and restructuring. -- S. 208-214

658.64
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