Number of the records: 1
Quality and efficiency of bank branch services
SYS 0236149 LBL 01200^^^^^2200193^^^450 005 20240121191950.6 014 $a 000385692200018 $2 WOS CC. CPCI-SSH 100 $a 20161116d2016 m y slo 03 ba 101 0-
$a eng 102 $a CZ 200 1-
$a Quality and efficiency of bank branch services $d Kvalita a efektívnosť služieb v bankových pobočkách $f Vlastimil Farkašovský, Ľubomír Pintér $z slo 330 $a The goal of the paper is to deepen understanding between the two key indicators of bank branch production, the quality of services and the technical efficiency. The indicator of service quality is a composite indicator harmonized at the European level that includes the assessment of three main areas: the quality of customer service, the quality of sale of financial products, and customer satisfaction. The technical efficiency of the bank branches is analysed with the aid of non-radial SBM model by Tone. A spatial aspect is found to be a factor that affects both, quality and technical efficiency of the bank's branches. The paper reveals, that individual managers have still enough room to improve their skills in managing their branches. 463 -1
$1 001 umb_un_cat*0236172 $1 010 $a 978-80-210-8308-7 $1 200 1 $a European financial systems 2016 $e proceedings of the 13th international scientific conference, Brno, June 27-28, 2016 $v S. 141-148 $1 205 $a 1. vyd. $1 210 $a Brno $c Masaryk University $d 2016 $1 710 02 $3 umb_un_auth*0255550 $a European financial systems 2016 $b international scientific conference $d 13. $e Brno $f 27.-28.06.2016 606 0-
$3 umb_un_auth*0159363 $a technická efektívnosť $X technical efficiency 606 0-
$3 umb_un_auth*0042566 $a kvalita $X quality 606 0-
$3 umb_un_auth*0094106 $a kartogramy 606 0-
$3 umb_un_auth*0190274 $a SBM model 606 0-
$3 umb_un_auth*0159365 $a technical efficiency 615 $n 334 $a Formy organizácie a spolupráce v ekonomike 675 $a 334 700 -1
$3 umb_un_auth*0194463 $a Farkašovský $b Vlastimil $f 1988- $p UMBEF04 $9 70 $q 1 $4 070 $T Katedra financií a účtovníctva 701 -1
$3 umb_un_auth*0084748 $a Pintér $b Ľubomír $p UMBEF04 $4 070 $9 30 $f 1972- $T Katedra financií a účtovníctva 801 $a SK $b BB301 $g AACR2 $9 unimarc sk T85 $x existuji fulltexy
Number of the records: 1