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Effectiveness of digital library services as a basis for decision-making in public organizations
Title Effectiveness of digital library services as a basis for decision-making in public organizations Author info Jan Stejskal, Petr Hájek Author Stejskal Jan (50%)
Co-authors Hájek Petr (50%)
Source document Library & Information Science Research. Vol. 37, no. 4 (2015), pp. 346-352. - New York : Elsevier Science Ltd., 2015 Keywords digital libraries rozhodovanie - decision making knižničné služby - library services Language English Country United States of America systematics 330 Annotation In practise, public organizations often provide basic and widespread access to digital services to citizens and to varying degrees. For the effective use of public funds it is necessary for there to be an objective method for the assessment of the effectiveness of the public services (i.e. including digital services). A methodology that can analyse the effectiveness of the digital services provided by public organizations is proposed. The methodology was applied to the digital services provided by the Municipal Library of Prague (MLP). This methodology allows comparison of the effectiveness of the different services provided. This contributes to the effectiveness of the decisions of public representatives and overall social effectiveness of the digital services provided. The results show that the effectiveness of digital services (provided by remote access) at the MLP in 2012 is 4.02 (this means that each unit of financial investment brings benefits in the amount of 4.02 units). In contrast, digital services provided directly in the library have a very low effectiveness, i.e. 1:0.89, thus they are clearly ineffective. In addition, when compared to all the services that are provided, digital services have the highest effectiveness of all. The proposed methodology can therefore help economic decision-making but also to improve the quality and range of services. It can be used in other organizations and various public sectors. (C) 2015 Elsevier Inc. All rights reserved. URL Link do databázy WoS Public work category ADC No. of Archival Copy E3603 Repercussion category PUTRI, Rizkiya Anisyah - YOGANINGRUM, Ambar. A method model for measuring the economic valuation of library and information services : a systematic review. In Proceedings of the 11th European conference on information systems management, ECISM 2017, Genoa, Italy, 14th-15th September 2017. Sonning Common : Academic conferences and publishing, 2017. ISBN 978-191121852-4, pp. 280-289.
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Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ References PERIODIKÁ-Súborný záznam periodika 
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