KLEMENTOVÁ, Jarmila et al. Performance of processes in quality management of companies providing services. In Global journal of business, economics and management : current issues. - Nicosia : SciencePark Research, Organization and Counseling, 2018. ISSN 2301-2579, 2018, vol. 8, no. 3, pp. 138-144. Available on: https://doi.org/10.18844/gjbem.v8i3.3502.