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Title Better customer service Subtitle simple rules you can apply today Author info Edward C. Brewer and Terence L. Holmes Author Brewer Edward C.
Co-authors Holmes Terence L.
Issue data New York : Routledge , 2021. - xi, 84 s. : il., tab., 23 cm Issue 1st ed. ISBN 978-0-367-75733-5 Note Bibliografické odkazy. Register Keywords zákaznícke služby - služby zákazníkom - customer services vzťahy so zákazníkmi - customer relations riadenie vzťahov so zákazníkmi - customer relationship management - CRM Form. Descr. monografie - monographies Language English Country United States of America systematics 658.818 005.346 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 1, currently available 0, at library only 1 
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Call number Location Sublocation Umiestnenie Info 383294 Univerzita Mateja Bela Department of corporate economics and management In-Library Use Only Title Driving consumer engagement in social media Subtitle influencing electronic word of mouth Author info Anna Bianchi Author Bianchi Anna
Issue data Abingdon : Routledge , 2021. - xii, 181 s. : il., tab., 24 cm Issue 1st ed. Edition Routledge studies in marketing ISBN 978-0-367-61310-5 Note Bibliografické odkazy. Register Keywords virálny marketing - viral marketing vzťahy so zákazníkmi - customer relations sociálne médiá - social media ekonomické aspekty - economic aspects Form. Descr. monografie - monographies Language English Country Great Britian systematics 339.138 005.346 316.774:004.738 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 1, currently available 0, at library only 1 
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Call number Location Sublocation Umiestnenie Info 383309 Univerzita Mateja Bela Department of tourism In-Library Use Only Title Cultural heritage marketing Subtitle a relationship marketing approach to conservation services Author info Izabella Parowicz Author Parowicz Izabella
Issue data Cham, Switzerland : Palgrave Macmillan , 2019. - xvii, 158 s. : il., tab., 22 cm ISBN 978-3-030-00286-2 Note Bibliografické odkazy. Register Keywords manažment kultúry - cultural management podnikanie - business - entrepreneurship spoločenské vedy - social sciences antropológia - anthropology vzťahy so zákazníkmi - customer relations Form. Descr. monografie - monographies Language English Country Switzerland systematics 304.2/.4 658.114 30 39+572 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 1, currently available 0, at library only 1 
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Call number Location Sublocation Umiestnenie Info 378589 Univerzita Mateja Bela Department of Roman studies In-Library Use Only Title Consumer-brand relationship Subtitle theory and practice Author info edited by Susan Fournier ... [et al.] Another authors Fournier Susan (Editor)
Issue data Abingdon : Routledge Taylor & Francis Group , 2012. - xxvi; 424 s. : tab. Issue 1st ed. ISBN 978-0-415-78303-3 Note Bibliografické odkazy. Menný register. Register značiek. Vecný register Keywords vzťahy so zákazníkmi - customer relations obchodné značky - brand names products - brand names - commercial brands - trademarks obchodný manažment relations with consumers podnikový manažment - manažment podniku - industrial management Language English Country Great Britian systematics 339.138 005 339 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 1, currently available 0, at library only 1 
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Call number Location Sublocation Umiestnenie Info 341566 Univerzita Mateja Bela Department of public economics and regional development In-Library Use Only Title Employees first, customers second Subtitle turning conventional management upside down Author info Vineet Nayar Author Nayar Vineet
Issue data Boston : Harvard Business Press , 2010. - viii; 198 s., 22 cm Issue 1st ed. ISBN 978-1-4221-3906-6 Note Bibliografické odkazy. Register Keywords firemná kultúra organizačné zmeny - organizational changes vzťahy so zákazníkmi - customer relations organizačná kultúra - corporate culture - organizational culture riadenie vzťahov so zákazníkmi - customer relationship management - CRM Language English Country United States of America systematics 005 331.1 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 1, currently available 0, at library only 1 
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Call number Location Sublocation Umiestnenie Info 341939 Univerzita Mateja Bela Economic reading room In-Library Use Only Title Relationship marketing Subtitle exploring relational strategies in marketing Author info John Egan Author Egan John
Issue data Harlow : Pearson Education , 2008. - xxi, 311 s. : il., 25 cm Issue 3rd ed. ISBN 978-0-273-71319-7 Note Glossary. - Bibliogr. odkazy. Register Keywords vzťahy so zákazníkmi - customer relations predaj - selling vzťahový marketing - marketing vzťahov - relationship marketing obchodné spoločnosti - business companies - trading companies korporácie - corporations Language English Country Great Britian systematics 005.42 339.138 347.72 658.8 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 1, currently available 0, at library only 1 
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Call number Location Sublocation Umiestnenie Info 309303 Univerzita Mateja Bela Department of public economics and regional development In-Library Use Only Title CRM řízení vztahů se zákazníky Author info Vít Chlebovský Author Chlebovský Vít
Issue data Brno : Computer Press , 2005. - vi, 190 s. : il., príl., 23 cm + 1 CD Issue 1. vyd. Edition business books , Praxe manažera ISBN 80-251-0798-1 Note Bibliografia s. 167 - 170 Keywords vzťahy so zákazníkmi - customer relations riadenie vzťahov so zákazníkmi - customer relationship management - CRM príručky Language Czech Country Czech Republic systematics 005.346(035) Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 2, currently available 0, at library only 2 book
Call number Location Sublocation Umiestnenie Info 292018 Univerzita Mateja Bela Department of quantitative methods and information systems In-Library Use Only 292019 Univerzita Mateja Bela Department of quantitative methods and information systems In-Library Use Only Title Aktivní vztah k zákazníkům pomocí CRM Subtitle strategie, praktické příklady a scénaře Author info Harry Wessling Author Wessling Harry
Issue data Praha : Grada Publishing , 2003. - 196 s. : obr., 23 cm Issue 1. vyd. Edition Manažer ISBN 80-247-0569-9 Note Preložené z nemčiny Keywords manažment - management CRM systémy vzťahy so zákazníkmi - customer relations Language Czech Country Czech Republic systematics 005.346 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 3, currently available 2, at library only 1 
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Call number Location Sublocation Umiestnenie Info 25948 Univerzita Mateja Bela Economic reading room In-Library Use Only 304738 Univerzita Mateja Bela Department of absent lending 387943 Univerzita Mateja Bela Department of absent lending Title Customer relationship management Author info Kristin Anderson, Carol Kerr Author Anderson Kristin
Co-authors Kerr Carol
Issue data New York : McGraw-Hill , 2002. - xii, 164 s. : ilustr., 23 cm Issue 1st ed. ISBN 0-07-137954-1 Note Menný a vecný register. Keywords spotrebitelia - consumers manažment - management vzťahy so zákazníkmi - customer relations služby - service industries - services Language English Country United States of America systematics 339.138 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 1, currently available 0, at library only 1 book
Call number Location Sublocation Umiestnenie Info 250366 Univerzita Mateja Bela Universal reading room In-Library Use Only Title Řízení vztahů se zákazníky Subtitle procesy, pracovníci, technologie Author info Jan Dohnal Author Dohnal Jan
Issue data Praha : GRADA Publishing , 2002. - 164 s. : obr., tab., 23 cm Issue 1. vyd. ISBN 80-247-0401-3 Note Bibliorafia s.157. Register Keywords vzťahy so zákazníkmi - customer relations manažment - management Language Czech Country Czech Republic systematics 658.89.01(075) Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 3, currently available 2, at library only 1 
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Call number Location Sublocation Umiestnenie Info 25043 Univerzita Mateja Bela Economic reading room In-Library Use Only 387939 Univerzita Mateja Bela Department of absent lending 387940 Univerzita Mateja Bela Department of absent lending
