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Title Manažérstvo sťažností v organizáciách služieb Author info Marian Gúčik a kolektív; [rec. Milota Vetráková, Miroslava Kostková] Author Gúčik Marian 1945-
Another authors Belešová Stanislava (Author)
Holúbeková Katarína 1981- (Author)
Hudecová Eva 1949- (Author)
Linderová Ivica (Author)
Pompurová Kristína 1983- (Author)
Vetráková Milota 1950- (Recenzent)
Kostková Miroslava (Recenzent)
Issue data Banská Bystrica : Univerzita Mateja Bela, Ekonomická fakulta , 2009. - 120 s. : tab., 25 cm Issue [1. vyd.] ISBN 978-80-8083-839-3 Note Terminologický slovník. - Bibliografia s. 116-120 Keywords manažment sťažností - complaints management služby - service industries - services vysokoškolské učebné texty textbooks (higher) Language Slovak Country Slovak Republic systematics 33 005 URL Plný text dostupný vo Virtuálnej študovni UMB Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 17, currently available 16, at library only 1 
unrecognised
Call number Location Sublocation Umiestnenie Info 309923 Univerzita Mateja Bela Economic reading room In-Library Use Only 309931 Univerzita Mateja Bela Department of absent lending 309934 Univerzita Mateja Bela Department of absent lending 309937 Univerzita Mateja Bela Department of absent lending 309938 Univerzita Mateja Bela Department of absent lending 309939 Univerzita Mateja Bela Department of absent lending 309940 Univerzita Mateja Bela Department of absent lending 309941 Univerzita Mateja Bela Department of absent lending 309942 Univerzita Mateja Bela Department of absent lending 309943 Univerzita Mateja Bela Department of absent lending 309945 Univerzita Mateja Bela Department of absent lending 309946 Univerzita Mateja Bela Department of absent lending 309947 Univerzita Mateja Bela Department of absent lending 309949 Univerzita Mateja Bela Department of absent lending 309950 Univerzita Mateja Bela Department of absent lending 309951 Univerzita Mateja Bela Department of absent lending 314055 Univerzita Mateja Bela Department of absent lending Title Marketing služieb Author info Jaroslav Ďaďo, Janka Petrovičová, Miroslava Kostková Author Ďaďo Jaroslav 1954-
Co-authors Táborecká Petrovičová Janka 1979-
Kostková Miroslava
Issue data Bratislava : EPOS , 2006. - 295 s. : obr., tab., 21 cm Issue 1. vyd. ISBN 80-8057-662-9 Note Vydané v spolupráci s Ekonomickou fakultou Univerzity Mateja Bela v Banskej Bystrici. - Bibliografia s. [297-302] Keywords marketing služieb - marketing of services - service marketing spotrebiteľské správanie - správanie spotrebiteľov - nákupné správanie - consumer behavior - consumer behaviour - shopping behaviour vysokoškolské učebnice - učebnice vysokých škôl textbooks (higher) Language Slovak Country Slovak Republic systematics 339.138 658.64 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xkni - BOOKS Copy count 16, currently available 12, at library only 4 
book
Call number Location Sublocation Umiestnenie Info 258208 Univerzita Mateja Bela Economic reading room In-Library Use Only 258209 Univerzita Mateja Bela Department of absent lending 258210 Univerzita Mateja Bela Department of absent lending 258211 Univerzita Mateja Bela Department of absent lending 258212 Univerzita Mateja Bela Department of absent lending 310133 Univerzita Mateja Bela Department of public economics and regional development In-Library Use Only 316827 Univerzita Mateja Bela Department of tourism In-Library Use Only 317918 Univerzita Mateja Bela Department of absent lending 317919 Univerzita Mateja Bela Department of absent lending 317920 Univerzita Mateja Bela Department of absent lending 317921 Univerzita Mateja Bela Department of absent lending 317922 Univerzita Mateja Bela Department of absent lending 317923 Univerzita Mateja Bela Department of absent lending 317924 Univerzita Mateja Bela Department of absent lending 317925 Univerzita Mateja Bela Department of absent lending 320420 Univerzita Mateja Bela Department of corporate economics and management In-Library Use Only