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Title Veková a vzdelanostná diverzifikácia v stabilizácii hotelových zamestnancov Par.title Age and educational diversification in stabilization of hotel employees Author info Milota Vetráková, Lukáš Šafár Author Vetráková Milota 1950- (70%) UMBEF01 - Katedra cestovného ruchu
Co-authors Šafár Lukáš (30%)
Source document Ekonomická revue cestovného ruchu : recenzovaný vedecký časopis Ekonomickej fakulty Univerzity Mateja Bela v Banskej Bystrici. Roč. 52, č. 3 (2019), s. 172-183. - Banská Bystrica : Univerzita Mateja Bela, Ekonomická fakulta : Univerzita Mateja Bela, 2019 Keywords hotelierstvo - hotel-keeping hoteloví zamestnanci - hotel employees - hotel staff diverzifikácia - diversification vek - age vzdelanie hotely - hotels Form. Descr. články - journal articles Language Slovak Country Slovak Republic Annotation The paper reflects the fluctuation in hotels, that causes the increase of costs recruiting new employees, affects the level of satisfaction of the remaining employees, negatively influences the customer satisfaction and consequently the economic result of the hotel. The aim of this paper is to specify the reasons that positively influence the employees´ decision to stay in the hotel with regard to their age and education. We assume that the age structure and achieved education influence quality of employee´s work performed and personal stabilization. The research was undertaken in 2019. We confront the results of the survey with the conclusions of foreign research studies. The contribution of this paper is a proposal of measures to increase personal stabilization in hotels Public work category ADF No. of Archival Copy 46294 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ References (2) - PUBLIKAČNÁ ČINNOSŤ References PERIODIKÁ-Súborný záznam periodika 
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Title Age and educational diversification of hotel employees and its impact on turnover Author info Milota Vetráková, Ivana Šimočková, Kristína Pompurová Author Vetráková Milota 1950- (50%) UMBEF01 - Katedra cestovného ruchu
Co-authors Šimočková Ivana 1985- (20%) UMBEF01 - Katedra cestovného ruchu
Pompurová Kristína 1983- (30%) UMBEF01 - Katedra cestovného ruchu
Source document Sustainability. Vol. 11, no. 19 (2019), pp. 1-14. - Basel : Multidisciplinary Digital Publishing Institute, 2019 Keywords hotelierstvo - hotel-keeping diverzifikácia - diversification hoteloví zamestnanci - hotel employees - hotel staff udržateľný rozvoj - trvalo udržateľný rozvoj - sustainable development hotely - hotels vzdelanie vek - age Form. Descr. články - journal articles Language English Country Switzerland Annotation Hotel managers are forced to hire new employees in order to secure smooth hotel operations as well as replace those employees who have left for their competitors. Newly hired employees need to be instructed and trained, which has a negative influence on hotel costs. We assume that both an employee's age and the level of education determines the quality of their performance at work, as well as their personal stability, thus having an influence on business sustainability. This paper analyzes the age and education diversification of employees in four-star and five-star hotels in Slovakia, and its impact on employee turnover. The research was undertaken in 2019, with a research sample comprising 1085 individuals employed in selected chain and independent hotels. We examined the opinions of employees from different ages and education levels about their retention and changes of employment. Statistical testing confirmed the relation between turnover and the educational level of the employees. However, the correlation between turnover and age was rejected. We analyze the different perceptions of retention and job change of employees from different age groups. The revelation of the causes as to why employees might leave a hotel could help managers change their philosophy and the processes of human resources management in favor of developing a sustainable company. URL Link na plný text Public work category ADC No. of Archival Copy 46290 Repercussion category WONG, Antony King Fung - KIM, Seongseop (Sam) - KIM, Jungkeun - HAN, Heesup. How the COVID-19 pandemic affected hotel employee stress : employee perceptions of occupational stressors and their consequences. In International journal of hospitality management. ISSN 0278-4319, 2021, vol. 93, art. no. 102798, pp. 1-10.
REGALADO-CALANCHE, Dubys - OBISPO-SALAZAR, Kelly - ROSERO-SARASTY, Oscar. Hospitality and informal work in the tourism sector : a reflection in times of Covid-19. In Clio America. ISSN 1909-941X, 2021, vol. 15, no. 29, pp. 592-600.
HUANG, Arthur Yan - FISHER, Tyler - DING, Huiling - GUO, Zhishan. A network analysis of cross-occupational skill transferability for the hospitality industry. In International journal of contemporary hospitality management. ISSN 0959-6119, 2021, vol. 33, no. 12, pp. 4215-4236.
VRANAKOVA, Natalia - BABELOVA GYURAK, Zdenka - CHLPEKOVA, Andrea. Sustainable human resource management and generational diversity : the importance of the age management pillars. In Sustainability. ISSN 2071-1050, 2021, vol. 13, no. 15, pp. 1-18.
MOHSIN, Asad - BROCHADO, Ana - RODRIGUES, Helena. Mind the gap : a critical reflection on hotel employee turnover. In International journal of contemporary hospitality management. ISSN 0959-6119, 2023, vol. 35, no. 7, pp. 2481-2495.
HALMI, Lahorka - POLDRUGOVAC, Katarina. Internal sustainability reporting in the hotel industry. In Springer proceedings in business and economics : 9th international conference of the international association of cultural and digital tourism : IACuDiT 2022, Syros, 1st-3rd September 2022. Cham : Springer, 2023. ISBN 978-303126828-1, pp. 221-235.
Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ References PERIODIKÁ-Súborný záznam periodika unrecognised
Title Customer satisfaction and the value of hotel enterprises Author info Ewa Wszendybył-Skulska Author Wszendybył-Skulska Ewa (100%)
Source document Entrepreneurship in tourism and sport business. S. 87-92. - Kraków : Fundacja dla Uniwersytetu Jagiellońskiego, 2008 / Bednarczyk Małgorzata ; Lipiec Józef Keywords spokojnosť zákazníkov - customer satisfaction hoteloví zamestnanci - hotel employees - hotel staff Language English Country Poland systematics 338 Public work category AED No. of Archival Copy E602 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
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