Počet záznamov: 1  

Management of service level agreements in small and medium sized enterprises

  1. TitleManagement of service level agreements in small and medium sized enterprises
    Author infoMagdalena Ciesielska
    Author Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
    Source document GV-CONF 2014 : proceedings in global virtual conference : 2nd International Global Virtual Conference, 7.-11. April 2014. online, s. 21-25. - Žilina : EDIS - Publishing Institution of the University of Zilina, 2014 / Mokryš Michal ; Badura Štefan ; Lieskovský Anton ; GV-CONF 2014 globálna virtuálna konferencia
    Keywords outsourcing - outsourcovanie   service level agreement   malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises  
    LanguageEnglish
    CountrySlovak Republic
    systematics 330
    AnnotationNowadays enterprises change the profiles from product to service delivery. This paper describes and analyzes a management of Service Level Agreements (SLAs) in small and medium-sized enterprises in Poland. Management of services in service sector, especially in small and medium enterprises is not well described in the literature. Author analyses a current state of service level agreements’ management in small and medium enterprises, from management process perspective. This article provides useful information for organizations that would like to deploy SLAs management
    URLhttp://www.gv-conference.com/archive/?vid=1&aid=3&kid=30201-60&q=f6
    Public work category AFD
    No. of Archival Copy38411
    Catal.org.BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
    Databasexpca - PUBLIKAČNÁ ČINNOSŤ
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Počet záznamov: 1  

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